Message for Pawnbroking Customers
Are you facing difficulty due to Coronavirus?

Dear pawnbroking customer,

During this very difficult time, Pickwick is here to help you and in accordance with Government / FCA guidance, we will be very happy to offer you a pledge-hold extension to your contract for a period of up to 3-months.

If you require a pledge hold extension you must let us know by 31 July 2020 and you should be aware that interest will continue to accrue during the extension period.

The extension is for up to 3-months from the expiry date of your contract or from the date of your request, whichever is longer.

Please note: Because interest continues to accrue on your loan, it follows that it may be financially beneficial for you to pay to redeem your loan the soonest you can afford to do so.

Options available to you:
1. Request a pledge-hold contract extension for up to 3-months (please remember interest continues to accrue during the extension period and to request this option you must do so by 31 July 2020) - to do so click here.
2. You can renew the loan at any time (including now and any time part-way through your contract) by paying the outstanding interest only - which will immediately secure your items for a further 7-month term. To do so, please phone your local store – click here.
3. You can make a part-payment, or multiple part-payments on your loan. You can do so in-store if the store is open, or if it is closed, over the phone by bank transfer or credit or debit card. To do so, please phone your local store – click here.
4. You can redeem the pawn at any time, by paying what you owe. You can do so in-store if the store is open, or if it is closed, you can pay for your redemption by bank transfer or credit or debit card over the phone. Your goods will be completely safe and you can collect them from us as soon as our stores are re-opened. To do so, please phone your local store – click here.
5. You can take no action

Taking no action

If you take no action in respect of your pawn, then in the normal way we will send you a notice of intention to sell letter and we will proceed to sell your unredeemed pawn.

After the sale, if there is surplus money then this will be due back to you. If there is a shortfall after sale you will not owe anything further on your pawn loan and the contract is therefore completed.

and upon expiry of the contract your goods will be sold, which will settle in full any debt you owe. You will receive a notice letter before we offer the items for sale and when they are sold, if there is a surplus, this money will be due back to you.


If you would like to discuss any of the above in greater detail, please do not hesitate to telephone one of our helplines which can be found by clicking here.

Stay safe,


Yours truly,

The Pickwick Team

© Pickwick Investments Limited 2015 -2019
Registered Office: 1st Floor, Healthaid House. Marlborough Hill, Harrow HA1 1UD.
Registered in England and Wales No. 4366252
Head Office 14 High Street / Dartford / Kent DA1 1BY
Pickwick Jewellers & Pawnbrokers are authorised and regulated by the
Financial Conduct Authority for the provision of pawnbroking loans.
Our Firm Reference Number is 737136 and we can be found on the Financial Services Register.
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